Last Updated: April 24, 2025
Healthy Daily Services LLC ("we," "us," or "our") operates the Mystery Box through the website sorpresabox.xyz. This Refund Policy outlines the conditions under which refunds may be requested for the $2,300 ARS participation fee required to enter. We are committed to transparency and fairness in our refund practices, in compliance with Argentine consumer protection laws (Ley 24.240) and applicable regulations.
By participating, you agree to the terms of this Refund Policy. Please review this policy carefully before submitting your payment.
Entry into the Mystery Box requires a non-refundable participation fee of $2,300 ARS, which covers the cost of processing your entry and administering it. This fee does not guarantee winning a prize, as winners are selected randomly, as outlined in our Terms and Conditions.
The $2,300 ARS participation fee is generally non-refundable, except in the specific circumstances outlined below. This policy is due to the nature, where the fee is used to manage entries and facilitate the prize draw process. Refunds are not available for reasons such as:
We offer refunds for the $2,300 ARS participation fee under the following limited circumstances:
To request a refund, you must:
We will review your request and respond within 5 business days. If approved, refunds will be processed to the original payment method within 10 business days, subject to the policies of our payment processor. You are responsible for any bank or processing fees associated with the refund, unless otherwise required by law.
In addition to the cases listed in Section 3, refunds will not be provided if:
We comply with the Argentine Consumer Protection Law (Ley 24.240) and other applicable regulations. If you believe you are entitled to a refund under these laws (e.g., due to misleading practices or failure to deliver services), please contact us to resolve the issue. You may also file a complaint with the Argentine Directorate of Consumer Protection (Direcci贸n Nacional de Defensa del Consumidor) if you believe your rights have been violated.
In the unlikely event that Healthy Daily Services LLC cancels, we will notify all participants via email and/or a notice on sorpresabox.xyz. Refunds will be issued automatically to all participants within 30 business days of the cancellation announcement, using the original payment method.
For refund requests, questions, or concerns about this Refund Policy, please contact us at:
We aim to respond to all inquiries within 5 business days.
We may update this Refund Policy to reflect changes in our practices or legal requirements. Updates will be posted on sorpresabox.xyz/refund.html and take effect immediately. We will notify participants of significant changes via email or a website notice. Your continued participation after changes implies acceptance of the updated policy.